Make a complaint

Type of insurance(Required)

Which insurance are you complaining about?

Unfortunately, we can’t deal with your complaint. For health insurance matters (basic and supplementary) please contact the Ombudsman of Health Insurance

Unfortunately, we can’t deal with your complaint. The Ombudsman of Private Insurance and of Suva resolves disputes with our member insurance companies. We can’t deal with social insurance complaints (Old-Age and Survivor’s Insurance, Disability Insurance, Income Compensation Insurance).

Expert(Required)

Have you engaged a lawyer, insurance advisor, legal protection insurance or another specialist in the matter?

Yes

No

Unfortunately, we can’t deal with your complaint. The rules of our Foundation stipulate that we can’t deal with cases, which are already being handled by a qualified specialist.

Court(Required)

Have you ever initiated court action in connection with your claim?

Yes

No

Unfortunately, we can’t deal with your complaint. The rules of our Foundation stipulate that as a neutral mediator, the Insurance Ombudsman cannot examine a case once a public authority (court) has been involved.

Complaint(Required)

Have you complained to the insurance company?

Yes

No

Unfortunately, we’re not yet able to deal with your complaint. You can complain to us, only after you have complained to the insurer and received its answer. The ombudsman looks at both sides of the argument and, therefore, requires evidence from both sides.

Reply(Required)

Have you received from the insurer a written reply to your complaint?

Yes

No

Unfortunately, we’re not yet able to deal with your complaint. Please wait until you receive a reply from the insurer. If the insurer does not respond to your written complaint within four weeks, you should first send a reminder. If it does not reply to your written reminder, you may send us copies of your unanswered letters.

About your privacy

What formation and documents we need and what we do with it:

When you contact us to submit a complaint we request personal information, so that we can respond to it and provide our dispute resolution services. We’ll use the information you supply to allow us to deal with your complaint. Data thus collected will be temporarily kept and deleted after a while. We comply with data protection rules.

Detailed information can be obtained here

To resolve complaints under the Ombudsman Office’s rules we require

personal details of complainant
aim to be achieved with the complaint (e.g. payment of a certain amount of money, termination of a contract)
a brief description of the facts
name of the insurer
important documents (e.g. contractual documents, correspondence)

Phone

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Make an online complaint

About your privacy

What formation and documents we need and what we do with it:

To resolve complaints under the Ombudsman Office’s rules we require