Liability – a hike with an entrusted dog ends in tragedy
Rocco, the dog, went for a hike with an acquaintance and had an accident. The third-party liability insurance of the acquaintance didn’t provide cover because he wasn’t at fault.
Travel insurance – immediate travel cancellation
A trip was cancelled for health reasons. Insurer rejects claim, because policyholder had recovered before he was due to depart.
Burglary – reduced settlement offer due to insufficient evidence
Family reports a burglary claim to its household insurance. Insurer reduces settlement offer because insufficient proof of ownership of the stolen goods had been provided.
Covered claim - car insurance cancelled
Insurer cancels car liability and accidental damage insurance after a covered claim. Customer struggles to find a new insurance.
COVID-19 – no refund for flight costs
Stranded in Bangkok after WHO declares the coronavirus outbreak a global pandemic. Travel insurer refuses to refund forfeited airline tickets.
Sports accident – insurer declines claim
Accident insurance wouldn’t pay for treatment of a sports injury because health problems were deemed to be an illness rather than an accident.
Partner deceased – partner’s pension denied
After the unexpected death of her partner Ms J applied for a pension. According to the occupational benefits insurer only married couples and people who live in a registered partnership can benefit from a deceased partner’s pension.