We normally handle documented complaints within a few working days.
unbureaucratic
We seek extrajudicial solutions and provide non-binding recommendations.
confidential
We treat all information we receive confidentially. It is only used for the purpose of a mediation process. We do not otherwise disclose, who contacts the Ombudsman Office.
impartial
We investigate fairly and listen to both sides. We form our opinion independently.
clear
We communicate clearly the outcome of our investigation.
OfferWhat can you expect from the Ombudsman Office?
Do you have a dispute with an insurance company? We’re here to help. The impartial Ombudsman Office can advise you and help to resolve conflicts.
After the unexpected death of her partner Ms J applied for a pension. According to the occupational benefits insurer only married couples and people who live in a registered partnership can benefit from a deceased partner’s pension.
Rocco, the dog, went for a hike with an acquaintance and had an accident. The third-party liability insurance of the acquaintance didn’t provide cover because he wasn’t at fault.
The Swiss Ombudsman of Private Insurance and of Suva is Martin Lorenzon, Attorney-at-Law. He and his team offer impartial help with your insurance disputes.