ContactGet in touch

Head Office

Do you want to send us a complaint, or do you have a question about the ombudsman service? Call us

044 211 30 90

Mon - Fri 8.30am - noon and 1.30pm - 5pm

Ombudsman of Private Insurance and of Suva 
P.O. Box 1063
8024 Zurich

Prepare to complain

Tips to prepare yourself before you talk to the Ombudsman Office’s experts:

  • Which insurance company do you want to complain about?

  • When did the event causing the damage occur?

  • Why do you disagree with the insurer and what outcome do you expect?

  • Have relevant documents such as the insurer’s answer to your complaint at hand.

  • For complaints against private insurance companies, have policy and insurance conditions at hand.

Branch OfficeFrench-speaking Switzerland

Complaints in French are handled by Me Johnny Dousse, Head of Branch Office in Neuchâtel.

076 651 41 65

Mon - Thu 9am - 11am and Fri 4pm - 6pm

Ombudsman de l’assurance privée et de la Suva
Case postale 2252
2001 Neuchâtel 1

Branch OfficeItalian-speaking Switzerland

Complaints in Italian are handled by Avv. Marco Cereghetti, Head of Branch Office in Lugano.

091 967 17 83

Mon - Fri 9am - noon and 2pm - 5pm

Ombudsman dell’assicurazione privata e della Suva
Casella postale 1231
6901 Lugano

Do you have any questions?

Here you’ll find answers to frequently asked questions (FAQs).

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